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customer success saas project management stakeholder management cross-functional collaboration📋 Description
- Own end-to-end project management of large-scale deployments from kickoff to go-live
- Serve as the main liaison between customers and internal teams
- Develop and manage detailed project plans, proactively mitigating risks
- Coordinate cross-functional resources (engineering, solutions, product)
- Lead regular status meetings and manage stakeholder expectations
- Surface customer feedback to inform product and process improvements
🎯 Requirements
- 3+ years in technical project management or related field in technical SaaS
- Experience with technical products and collaborating with engineering teams
- Proven track record managing complex multi-stakeholder projects with high visibility
- Strong organizational and communication skills; ability to manage multiple priorities
- Excellent problem-solving, attention to detail, and customer-centric mindset
- Knowledge of deployment lifecycle and customer onboarding
🎁 Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 home office stipend
- Free dinner when working past 7pm
- Annual company offsites and quarterly team events
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