Related skills
customer success saas onboarding ai cross-functional📋 Description
- Drive Customer Success & Adoption
- Own onboarding, adoption, renewal, and expansion for key accounts
- Build and execute success plans aligned with customer goals and product capabilities
- Lead proactive check-ins, QBRs, and enablement sessions
- Track health scores, usage, and adoption metrics to identify risks and opportunities
- Act as a strategic advisor—guiding customers on best practices and workflows
🎯 Requirements
- Experience in Customer Success, account mgmt, or solution consulting in SaaS/AI
- Proven track record driving adoption, renewals & expansion in enterprise/strategic
- Collaborate with engineering to scope, architect, and deploy scalable solutions
- Strong communicator translating tech into clear business outcomes
- Experience running onboarding, QBRs, and success plans with stakeholders
- Comfortable with ambiguity and iteration in fast-growing environments
- Bonus: Experience supporting developer tools or AI-native products
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