Handle inbound calls & SMS from customers and field reps about deployment.
Make outbound calls to onboard customers to our platform.
Coordinate with internal teams to resolve missing information on sales orders.
Accurately document case details in the internal system for tracking.
Support a diverse B2B client base (SMEs, third-party sellers, large enterprises).
Ensure smooth deployment and activation by managing communications and dependencies.

🎯 Requirements

1-3 years in technical support (telecom, IT, networking).
Graduate in BE/B.Tech, BCA, MCA, or BSc (Electrical/CS/IT).
Experience handling inbound and outbound calls.
Ability to interpret sales orders to deployment requirements.
Hybrid setup: 4 days in-office, 1 day WFH.
Willingness to work rotational shifts (Mon-Sun) within 5 AM–6 PM PST.

🎁 Benefits

Inclusive and diverse team.
Equal opportunity employer.
Accommodations available on request.

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