Handle inbound calls and SMS chats from customers and field reps regarding deployment and activation.
Make outbound calls to onboard customers to our platform; manage onboarding-to-activation journey.
Coordinate with internal teams to resolve missing or incomplete information on sales orders.
Accurately document case details in the internal system for tracking and follow-up.
Support a diverse B2B client base (SMEs, third-party sellers, large enterprises).
Ensure smooth deployment and activation by actively managing communications and dependencies.

🎯 Requirements

1-3 years of experience in technical support, preferably in Telecom, IT, or Networking.
Graduate in a technical stream: BE/BTech, BCA, MCA, or BSc (Electrical, CS, IT, Electronics).
Experience managing inbound and outbound calls.
Ability to work in a hybrid setup (4 days in-office, 1 day WFH).

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