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saas rest apis web services ccaas genesys cloud📋 Description
- Customer-facing role in NICE EMEA Professional Services
- Lead delivery of NICE CXone solutions for clients
- Provide technical leadership, guidance, and stakeholder alignment
- Ensure seamless deployment of infrastructure and architecture
- Present and support solution approaches and work plans
- Interact with delivery teams and R&D to resolve product issues
🎯 Requirements
- BS/BA in CS/IS/EE or equivalent
- 5+ years customer engagement and CX industry experience
- 3+ years in Technical or Customer Support operations
- 1–3 years of experience with NICE CXone products (preferred)
- Strong client-facing, documentation, presentation, and communication skills
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote
- Hybrid work arrangement with flexible office presence
- Opportunity to influence CX across multiple regions in EMEA
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