Delivery Platform Engineer

📋 Description

• Provide customers with configuration advice, training, and problem resolution during setup.
• Design and configure Five9’s platform for each customer’s requirements.
• Troubleshoot software solutions in various configurations, remotely or on-site.
• Provide customized training to ensure customers thoroughly understand solutions.
• Articulate the value of Five9’s Professional Services in demos and discussions.
• Communicate effectively with internal and external stakeholders.

🎯 Requirements

• Minimum 3-5 years of consulting in cloud computing or telephony.
• Experience implementing TDM/VoIP Call Center solutions; Five9 exp preferred.
• Strong CRM/Lead Management knowledge (Salesforce, Siebel, NetSuite, RightNow, Velocify) preferred.
• Willing to travel up to 5-10% regionally with possible international travel.
• Self-starter with excellent time management; multitask with little oversight.
• Excellent verbal and written communication skills.
• BA/BS or equivalent experience is required.
• Technical certifications are a plus.

🎁 Benefits

• Remote-friendly with hybrid option near the San Ramon office.
• Health, dental, and vision coverage from day one.
• Short/long-term disability, life insurance, and 401k match.
• Mental health support platform for employees and dependents.
• Generous employee stock purchase plan.
• PTO, holidays, volunteer hours, and paid parental leave.