Related skills
strategic planning cross-functional collaboration leadership client relationship p&l📋 Description
- Act as senior delivery point of contact for client stakeholders at escalation level.
- Manage client expectations, aligning sold scope with delivery.
- Lead QBRs; translate delivery performance into business impact.
- Run NPS cycles and turn feedback into actionable improvements.
- Own onboarding; transition from delivery to Managed Services from day one.
- Oversee delivery across squads; set standards and monitor health signals.
🎯 Requirements
- 5+ years in project/program management or delivery in a technical/service desk setting.
- Experience managing other PMs and teams of 6-15 across concurrent client projects.
- Background in consulting, agency, or client-services environment preferred.
- Proven ability to lead and coach others; develop people.
- Experience contributing to strategic planning and budgeting with data.
- Cross-functional collaboration with PMs, design, and engineering; cloud/AI familiarity a plus.
🎁 Benefits
- Great projects with international brands.
- Inclusive and safe environment; welcoming culture.
- Learning opportunities and training budgets.
- Generous vacation policy; work-life balance.
- Customizable benefits; health and dental plans.
- Flexible work arrangements: remote, in-office, or hybrid.
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