Delivery Manager

📋 Description

• Act as the primary operational contact for assigned client accounts.
• Lead client-facing ceremonies: sprint reviews, planning, retros, and status calls.
• Own delivery plan for each account: sprint cadence, release schedule, capacity, backlog health.
• Ensure squads deliver consistently to agreed quality standards.
• Track velocity, burn-down, and delivery health across accounts.
• Oversee release planning, governance, and client-facing release communications.

🎯 Requirements

• 5+ years in delivery or client-facing PM in a digital agency, consultancy, or managed services.
• Experience managing continuous delivery/retainer accounts, not fixed-scope projects.
• Experience managing Scrum Masters or delivery practitioners; improve teams through mentorship.
• Familiarity with eCommerce platforms (BigCommerce, Shopify, Magento) is a meaningful asset.
• Comfortable with agile delivery frameworks (Scrum, Kanban, or hybrid).
• Strong communicator at senior stakeholder level; data-driven with velocity, burn-down, and SLA metrics.

🎁 Benefits

• Agentic Delivery: work on engagements with international brands.
• Inclusive, safe environment celebrating diversity.
• AI & Strategic Upskilling: training budgets and mentorship.
• Vacation: 24 days vacation + 8 bank holidays.
• Flexible work arrangements: remote, in-office, blended.
• Vitality benefits for health, well-being, and work-life balance.