Related skills
project management stakeholder management customer experience operations kpi analysis📋 Description
- Develop a delivery experience plan with internal teams and partners.
- Measure CX KPIs; identify needs and pain points.
- Map customer journeys; identify gaps; create preventive actions.
- Research CX trends; develop projects to improve delivery.
- Synthesize feedback from surveys, data sources, and social.
- Collaborate with CX, IT, and business teams to close gaps.
🎯 Requirements
- Bachelor's degree in engineering, business, economics, etc.
- Project management experience required.
- Minimum 2 years in service sectors (e-commerce, logistics).
- E-commerce experience is a plus.
- Customer- and solution-oriented.
- Completed military service for male candidates.
🎁 Benefits
- Hybrid model with flexible schedule and abroad opportunities.
- FlexBenefits budget for meals and health insurance.
- Well-being support: doctors, psychologist, dietitian.
- Annual training budget and LMS access.
- Ownership from day one in an inclusive culture.
- International team across offices in Berlin, Amsterdam, Dubai, and beyond.
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