Senior Vendor Manager, HOP UAE

Job Description

As a Senior Vendor Manager, you will lead a team of Vendor Managers and be responsible for relationships with some of the largest vendors. Working with colleagues across functional areas including supply chain, marketing, pricing and operations, you will leverage your experience to drive the performance of vendors. In addition, you will act as the vertical lead for a category, setting strategic priorities to deliver the best in class proposition for customers. You will be based in our Dubai office (DIFC), where we operate on a hybrid model (three days a week working in the office), reporting to the Head of HOP - UAE.

What you’ll be responsible for

• Drive the strategic agenda for Hop in line with Deliveroo's wider grocery strategy, in collaboration with senior leaders in the UAE and UK HQ

• Lead a team of Vendor Managers and guide commercial negotiations and strategic planning with our vendors

• Monitor and analyse the performance of the partner’s operational metrics and lead operational performance reviews with the partner, including weekly operational reviews

• Increase mutual growth by sustainably increasing Order Volume, AOV, Vendor Margin and overall CX

• Conduct analytical deep-dives to identify value opportunities by understanding customer behaviour and benchmarking partner performance vs peers

• Define and deliver the best value proposition for customers, including selection, promotions, pricing and service levels.

• Work with marketing counterparts to design marketing campaigns that create value for the partner

​The candidate:

This is a demanding role that will require drive, ambition, and enthusiasm. The desired skills/experiences include:

• 5+ years experience in a vendor/ account management, or commercial role.

• 3+ years of experience in, or working with online or offline grocery retail is preferable.

• Customer and vendor obsessed, with effective relationship building, organisation and communication skills whether face to face or through video, phone or email.

• Experience working with and analysing data - able to cut through the noise to understand how to deliver sustainable growth for Roo and our vendors

• Creative approach with a track record of thinking outside the box to generate and execute ideas and strategies to drive the growth, with a willingness to trial at pace.

• Collaborative team player who can get the best out of the people around you. Able to work effectively with all levels of Deliveroo.

• Experience of leading and developing a team is preferable.

• Proven ability to manage multiple stakeholders, and have tough internal and external conversations

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.