Related skills
kpi customer support french saas team leadership📋 Description
- Lead and develop a global support team with coaching and feedback.
- Oversee daily support ops to ensure ticket resolution, CSAT, and SLAs.
- Collaborate with Product, Engineering and Sales on escalations.
- Lead recruitment and development of team members.
- Analyze KPIs; improve workflows and efficiency across regions.
- Lead CX initiatives; onboarding and documentation improvements.
🎯 Requirements
- 2+ years leading SaaS support teams.
- Fluent in English, French, and Arabic.
- Proven KPI analysis; translate insights into workflow improvements.
- Strong troubleshooting; manage escalations with empathy.
- Excellent communication; influence cross-functional teams.
🎁 Benefits
- Learning budget for skill growth.
- Work on meaningful global tech challenges.
- Weekly releases; cutting-edge features.
- Collaborate with a diverse, international team.
- Join a rapidly scaling SaaS unicorn.
- Regionally tailored compensation and benefits.
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