Customer Success Manager

📋 Description

• Be the client advocate and product specialist for assigned customers
• Develop and implement scalable methods for communicating best practices to customers
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Deliver remote services to new and existing customers including: installation, configuration, onboarding, and training
• Work with professional services, technical support and regional sales to ensure smooth onboarding of new customers
• Regularly monitor customer health, and communicate results with regional sales, support and renewals
• Ensure positive customer experiences by proactively managing and growing customer relationships
• Collaborate with renewals and sales to drive renewals and expansions
• Review client requests with support, product mgmt and regional sales, escalate as necessary
• Schedule and conduct regular reviews with customers and communicate results
• Develop, prepare, and nurture customers for advocacy
• Maintain ongoing communications about introductions, announcements, and events

🎯 Requirements

• BA/BS degree preferred or equivalent experience
• 4+ years in a similar Customer Success/Support role
• Knowledgeable in privilege access management and cybersecurity best practices
• Experience with CyberArk, BeyondTrust, Thycotic (Privileged Access Service) is a plus
• Comfortable interfacing with complex, multi-divisional clients, preferably at director level

🎁 Benefits

• Competitive salaries with a meaningful bonus program
• Healthcare, pension matching, life insurance, EAP, time off, holidays