Provide expert guidance to CSMs on unlocking solution value and integrations.
Resolve escalated issues by coordinating with engineering and product teams.
Engage in customer-facing discussions when escalated, with CSM as primary contact.
Focus on issues rather than customers; disengage after resolution.
Promote knowledge transfer, coaching CSMs for independence.
Document interactions and contribute to internal knowledge bases.

🎯 Requirements

4+ years related experience
BA degree STEM focus or equivalent
Preferred cybersecurity experience in identity space
Excellent written and verbal communication

🎁 Benefits

Competitive salaries and bonus program
Healthcare, retirement matching, life insurance
Time off plans and paid company holidays
Equal opportunity employer with inclusive culture

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