Related skills
integrations saas renewals apis data-driven📋 Description
- Understand customer ecosystems and goals to foster trust and partnerships.
- Be a Trusted Advisor conducting data-driven reviews to demonstrate value.
- Build trust with senior decision-makers for strategic alignment.
- Onboard with internal teams to align processes with customer goals.
- Promote product adoption by introducing solutions to key stakeholders.
- Leverage workflows, APIs, and integrations to assist with implementation.
🎯 Requirements
- 4+ years in customer success or account management; focus on retention and renewals.
- Experience with SaaS platforms or AI-driven solutions.
- Understanding of workflows, APIs, integrations, and data handling.
- Experience helping customers integrating solutions into their products/workflows.
- Strong presentation and written communication for senior stakeholders.
- Excellent organizational skills for multiple accounts; proactive attitude.
🎁 Benefits
- Diverse, globally distributed team across 90+ nationalities.
- Hybrid work with in-office twice a week.
- Virtual Shares ownership program.
- Regular in-person team events.
- Monthly Hack Fridays for project work.
- 30 days annual leave + mental health resources.
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