Related skills
account management onboarding retention upsell📋 Description
- Build long-term relationships with your book of business
- Position as a strategic partner via regular business reviews
- Lead client onboarding to quick value realization
- Drive product adoption and customer satisfaction
- Collaborate with Account Executives on growth opportunities
- Advocate for customers across internal teams
🎯 Requirements
- Relevant experience managing client relationships
- 1+ years in customer success with retention focus
- 1+ years in sales/account management (renewals/upsell)
- Fluency in Japanese and English
- Strong commercial acumen
- Software/SaaS industry experience preferred
🎁 Benefits
- Diverse and international team
- Open communication and regular feedback
- Hybrid work with flexible hours
- Regular in-person team events
- Monthly Hack Fridays
- 20 days of annual leave
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