Manager, Customer Success, SMB

\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWho we are is what we do.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDeel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAmong the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eWhy should you be part of our success story?\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAs the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eOur momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYour experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWho Are You?\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eResponsibilities \u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eManaging a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eServing as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBuild and Scale, Own, Optimize \u0026amp; Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOrganize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProactively surface opportunities to improve the team’s operational efficiency and the customer experience\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou are driven, think on your feet, and thrive in a fast-paced, challenging environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou are data oriented\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have experience working with clients and team members from multiple countries and across multiple time zones, preferred\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have experience working on a remote team, preferred\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have experience working at a high growth start-up or scale up, preferred\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou have Fintech or HRtech experience, preferred\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eYou are multilingual, preferred\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eTotal Rewards\u003c/strong\u003e\u003p\u003eOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSome things you’ll enjoy\u003c/strong\u003e\u003p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStock grant opportunities dependent on your role, employment status and location\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAdditional perks and benefits based on your employment status and country\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eThe flexibility of remote work, including optional WeWork access\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eUnless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://deel.com\"\u003e\u003cem\u003e\u003cu\u003edeel.com\u003c/u\u003e\u003em\u003e and other acquired company emails like @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://payspace.com\"\u003e\u003cem\u003e\u003cu\u003epayspace.com\u003c/u\u003e\u003em\u003e and @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://paygroup.com\"\u003e\u003cem\u003e\u003cu\u003epaygroup.com\u003c/u\u003e\u003c/em\u003e\u003c/a\u003e\u003cem\u003e. You can view the most up-to-date job listings at Deel by visiting\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.deel.com/careers\"\u003e\u003cem\u003e\u003cu\u003eour careers page\u003c/u\u003e\u003c/em\u003e\u003c/a\u003e\u003cem\u003e.\u003cbr /\u003e\u003cbr /\u003eDeel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.\u003cbr /\u003e\u003cbr /\u003eDeel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-ai on March 30, 2025.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eFor more information about our data protection practices, please visit our Privacy Policy https://www.deel.com/legal/privacy-policy/. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e