Customer Success Manager, Immigration | EMEA

📋 Description

• Act as the primary client-facing contact for assigned immigration matters.
• Conduct initial and follow-up consultations with prospective and existing clients.
• Take full ownership of immigration case management post-onboarding.
• Manage end-to-end case lifecycles, including document collection, timeline management, and submissions.
• Liaise with government authorities, consulates, and external stakeholders where required.
• Ensure compliance with internal policies, regulatory obligations, and client confidentiality requirements.

🎯 Requirements

• Experience managing immigration matters and client relationships.
• Knowledge of immigration law and regulatory requirements.
• Ability to translate legal advice into client-friendly guidance.
• Strong communication and stakeholder management skills.
• Ability to identify cross-sell opportunities and support proposals.
• Comfortable working in a remote, cross-border environment.

🎁 Benefits

• Stock grant opportunities dependent on role, status and location.
• Additional perks and country-specific benefits.
• Remote work flexibility with optional WeWork access.
• Inclusive, equal-opportunity employer with accommodation support.