Customer Success Manager I | French Speaking

\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWho we are is what we do.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDeel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAmong the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eWhy should you be part of our success story?\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAs the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eOur momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYour experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eSummary\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eResponsibilities\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003e\u003cp style=\"min-height:1.5em\"Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments with French speaking clients.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Risk: Identify and flag risks that will lead to customer churn.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Responsible for providing a high-quality experience to our customers on a day-to-day basis.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Coordinate with internal stakeholders to ensure timely response and completion of customer requests.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Drive adoption of platform features that will lead to a better customer experience and better retention.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003e\u003cp style=\"min-height:1.5em\"You have a minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Must be fluent in English \u0026amp; French. \u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Have a strong analytical foundation with the ability to manipulate and synthesize data\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Are curious by nature and interested in making an impact\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eTotal Rewards\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eSome things you’ll enjoy\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003e\u003cp style=\"min-height:1.5em\"\u003eStock grant opportunities dependent on your role, employment status and location\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"Additional perks and benefits based on your employment status and country\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"The flexibility of remote work, including optional WeWork access\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.\u003c/p\u003e\u003cp style=\"min-height:1.5em\" Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://deel.com\"\u003e\u003cem\u003edeel.com\u003c/u\u003e\u003c/em\u003e and other acquired company emails like @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://payspace.com\"\u003e\u003cem\u003epayspace.com\u003c/u\u003e\u003c/em\u003e\u003c/a\u003e\u003cem\u003e and @\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://paygroup.com\"\u003e\u003cem\u003e\u003cu\u003epaygroup.com\u003c/u\u003e\u003c/em\u003e\u003c/a\u003e\u003cem. You can view the most up-to-date job listings at Deel by visiting\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.deel.com/careers\"\u003e\u003cem\u003e\u003cu\u003eour careers page\u003c/u\u003e\u003c/em\u003e.\u003c/a\u003e\u003cem\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-ai on March 30, 2025.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"For more information about our data protection practices, please visit our Privacy Policy https://www.deel.com/legal/privacy-policy/. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144","descriptionPlain":"Who we are is what we do.\n\nDeel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.\n\nAmong the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.\n\nWhy should you be part of our success story?\n\nAs the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.\n\nOur momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.\n\nYour experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.\n\nSummary\n\nYou’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.\n\nYou are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!\n\nResponsibilities\n\n - Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments with French speaking clients.\n\n - Risk: Identify and flag risks that will lead to customer churn.\n\n - Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation\n\n - Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders\n\n - Responsible for providing a high-quality experience to our customers on a day-to-day basis.\n\n - Coordinate with internal stakeholders to ensure timely response and completion of customer requests.\n\n - Drive adoption of platform features that will lead to a better customer experience and better retention.\n\nQualifications\n\n - You have a minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager.\n\n - Must be fluent in English \u0026amp; French.\n\n - Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity\n\n - A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them\n\n - Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations\n\n - A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility\n\n - Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards\n\n - Have a strong analytical foundation with the ability to manipulate and synthesize data\n\n - Are curious by nature and interested in making an impact\n\nTotal Rewards\n\nOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. \n\nSome things you’ll enjoy\n\n - Stock grant opportunities dependent on your role, employment status and location\n\n - Additional perks and benefits based on your employment status and country\n\n - The flexibility of remote work, including optional WeWork access\n\nAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.\n\nUnless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com http://deel.com and other acquired company emails like @payspace.com http://payspace.com and @paygroup.com http://paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page https://www.deel.com/careers.\n\nDeel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.\n\nDeel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.\n\nWe use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.\n\nWe began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-ai on March 30, 2025.\n\nFor more information about our data protection practices, please visit our Privacy Policy https://www.deel.com/legal/privacy-policy/. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144","min_salary":0,"max_salary":0,"application_link":"https://jobs.ashbyhq.com/deel/7c741ef1-6854-4435-b9ce-e470ec82e11e/application","application_email":"","location":["europe"],"category":"Business & Management","offer_visa_sponsorship":false,"offers_relocation_support":false,"work_model_name":"remote","seniority_level":"Mid","tags":["French","English","SaaS","CustomerSuccess","AccountManagement","DataAnalysis","CRM","ChurnPrevention"],"job_language":"english"}{