Customer Onboarding Manager, Mid-Market | French speaking

Added
7 days ago
Location
Type
Full time
Salary
Salary not provided

Related skills

b2b saas french program management project management onboarding

📋 Description

  • Onboard/offboard customers across low/medium-touch journeys
  • Support teammates with escalations and daily questions on Deel processes/products
  • Lead complex projects and drive process/product improvements
  • Set up customers for success by becoming Deel product expert
  • Problem-solve client issues and advocate for their success
  • Suggest onboarding improvements; lead initiatives and automation projects

🎯 Requirements

  • Fluent level of French and English
  • 3+ years onboarding/integration/program manager experience
  • Experience managing a complex B2B SaaS product and becoming product expert
  • Creative problem-solving with tools at your disposal
  • Excellent written and presentation communication
  • Demonstrated understanding of project management principles and ability to lead projects to completion

🎁 Benefits

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
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