Related skills
javascript sql python excel google bigquery📋 Description
- Support resellers, partners, customers, and internal teams via phone, chat, email.
- Serve as product and troubleshooting SME for device errors, network, portal config, and software.
- Focus on Integrations/SDK/Reporting/EI/CR/ETC.
- Provide real-time coaching and mentorship to L1-L2 teams.
- Diagnose and resolve technical hardware and software issues (connectivity, installation, etc).
- Provide product/service training to resellers and customers.
🎯 Requirements
- 3–5 years in customer service/support; troubleshoot tech issues.
- Exceptional English verbal and written communication.
- Fluency in an additional European language valued.
- Post-secondary degree in Engineering/CS or related field valued.
- Proficient in SQL, Python, C#, or JavaScript; Google BigQuery; Excel pivots.
- Strong problem solving; highly organized; team player.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement
- Generous medical & dental benefits
- Employer pension contributions
- Electric vehicle purchase incentive
- Subsidized fitness membership
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!