Dedicated Linux Desktop & Devices Support Engineer, Singapore

📋 Description

• Investigate issues reported by customers by researching and escalating issues.
• Work to resolve complex customer problems related to Canonical’s portfolio of products.
• Ownership of results: ensure each support case is handled per SLA with high customer satisfaction.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles for shared knowledge.

🎯 Requirements

• Professional English with strong presentation skills.
• Undergraduate technical degree or equivalent path.
• Linux troubleshooting: logs, stack traces, edits.
• Linux integration with auth/directories and file systems.
• Extensive customer support; prioritize needs and clear comms.
• Programming fundamentals; ability to travel internationally.

🎁 Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave