Related skills
networking monitoring incident management data center cabling📋 Description
- Engage with customers by phone and ticketing to route escalations.
- Proactively triage, monitor, close, and report alerts.
- Monitor backup reports to ensure service delivery.
- Document all communications with customers.
- Assist with installing servers and networking gear.
- Receive and document incoming shipments.
🎯 Requirements
- High School Diploma or equivalent
- Empathetic customer service mindset and attitude
- Superior sense of urgency and customer sentiment
- Excellent written and verbal communication skills
- Enjoys teamwork and collaboration
- Excellent problem-solving and prioritization skills
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