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data analysis marketplace compliance customer service📋 Description
- Manage escalations and the review process for dealer behaviour
- Support initiatives to reduce dealer-led cancellations
- Complete onboarding for new dealers, ensuring compliance with T&Cs
- Make well-informed sanctioning decisions using established frameworks
- Fulfil other reasonable duties as required
🎯 Requirements
- You love supporting customers and frontline operations teams
- Balance commercial awareness with compliance in decisions
- An analytical approach, with ability to spot trends in data
- Interest or experience in working in a Marketplace environment
- Ability to manage multiple tasks and adapt quickly in our fast-paced environment
- Comfortable liaising with stakeholders; from Specialist to C-Suite
🎁 Benefits
- Great work-life balance with 9am to 5:30pm shifts
- Sea-fronted office location with social events, massages and snacks
- Flexibility to work from home 1 day per week
- Stock options to share in Motorway’s growth
- Pension scheme with NEST
- Opt-in health insurance through BUPA
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