Exception Operations Manager

Overview

Dave is one of the leading US neobanks and a pioneer in financial services, using disruptive technology to provide best in class banking services to millions of members at a fraction of the cost compared to incumbents. The anchor of our banking value proposition, ExtraCash, provides up to $500 of short term, interest free advances to members within minutes of joining. The speed to value, access and pricing of ExtraCash compared to traditional overdraft sets us apart from incumbents and is a key to our strategy to efficiently acquire transacting Dave debit card members.

The Role

As our Exception Operations Manager, you’ll be a key player in keeping Dave’s money movement fast, accurate, and trustworthy. You’ll own the resolution of financial transaction exceptions, dig deep into data to spot patterns before they become problems, and work across teams to design fixes that stick.

This isn’t just about solving today’s issue—it’s about building stronger systems for tomorrow. You’ll collaborate with Engineering, Product, Compliance, Risk, and external partners to drive improvements that directly enhance the member experience.

What You’ll Do

• Own exception resolution — Investigate and resolve payment discrepancies, transactional anomalies, and regulatory issues, partnering with processors, banks, and internal teams to keep money moving.

• Spot the signal in the noise — Analyze recurring issues, identify root causes, and turn insights into actionable improvements.

• Level up the platform — Partner with Engineering, Product, Compliance, and Risk to implement automation, close process gaps, and deliver system enhancements.

• Build trust with partners — Strengthen operational relationships with third-party processors and banks to accelerate resolution times.

• Show the impact — Present dashboards, KPIs, and recommendations to leadership, linking your work directly to member experience and company OKRs.

• Codify best practices — Develop playbooks, process documentation, and onboarding resources to ensure consistent, scalable operations.

What You’ll Bring

• Operational expertise — 4+ years in exception management, reconciliation, or transaction operations within fintech, banking, or payments, with a track record of resolving complex issues quickly and accurately.

• Analytical problem-solving — Ability to dig into data, connect the dots, and uncover root causes—then design solutions that prevent recurrence.

• Cross-functional influence — Experience navigating competing priorities across engineering, product, compliance, and external partners to deliver results.

• Process improvement mindset — Proven ability to streamline workflows, reduce cycle times, and leverage automation or tooling to scale impact.

• Regulatory and industry fluency — Familiarity with payment networks, facilitators, and financial regulations, with curiosity to stay ahead of emerging trends.

• High ownership mentality — A bias for action, comfort with ambiguity, and commitment to following through until the work is done—and done well.

Don’t let imposter syndrome get in your way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.

Why you’ll love working here: 

At Dave, our people are just as important as our product. Our culture is a reflection of our values that guide who we are, how we work, and what we aspire to be. Daves are member centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual first company, team members can live and work anywhere in the United States, with the exception of Hawaii. 

A few of our benefits & perks:

💚 Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals

💻 Flexible hours and virtual first work culture with a home office stipend

🏥 Premium Medical, Dental, and Vision Insurance plans

👶 Generous paid parental and caregiver leave

💰 401(k) savings plan with matching contributions

📈 Financial advisor and financial wellness support

🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break

🎉 All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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