Technical Support Engineer 2

Overview

Datadog is seeking a Technical Support Engineer 2 to join our APAC Solutions Engineering team in Tokyo, Japan. This full-time, on-site role focuses on delivering advanced technical support for Datadog's observability platform across complex environments.

Responsibilities

• Provide Tier 2 technical support to Datadog customers via chat, email, and phone.
• Troubleshoot and reproduce complex incidents related to Datadog's APM, logs, metrics, dashboards, and integrations.
• Collaborate with Product and Engineering to drive rapid resolution and product improvements.
• Escalate issues as needed and perform root-cause analysis.
• Create and maintain knowledge base articles and technical documentation.
• Assist customers with deployment optimization and best practices for observability.

Requirements

• 3+ years in technical support or a customer-facing technical role.
• Strong troubleshooting skills across Linux/Windows, networking, databases, and cloud platforms (AWS, GCP, Azure).
• Experience with scripting (Python, Bash) or SQL; ability to write queries and reproduce scenarios.
• Familiarity with monitoring/observability tools; knowledge of Datadog is a plus.
• Excellent communication skills in Japanese and English; able to explain complex topics to technical and non-technical audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
• Willingness to work on-site in Tokyo and align with APAC business hours.

About Datadog

Datadog is a leading monitoring and security platform that helps companies observe and analyze their software infrastructure. This role is part of the APAC Solutions Engineering team, focusing on delivering exceptional customer outcomes.

Benefits

• Competitive compensation and benefits package.
• Health, dental, and vision coverage where applicable.
• Opportunities for professional growth and career advancement.