Technical Account Manager 2 - San Francisco or Denver

Role Overview

Datadog is seeking a Technical Account Manager 2 to join our North America team, supporting customers in San Francisco or Denver. In this client-facing role, you will be the technical advocate for Datadog’s platform, helping customers achieve value quickly and scale adoption across their teams.

Responsibilities

• Guide onboarding and successful adoption of Datadog across customers.
• Serve as the primary technical point of contact for strategic accounts.
• Collaborate with engineering, sales, and product teams to resolve incidents and align on outcomes.
• Monitor customer health metrics, drive renewal opportunities, and prepare quarterly business reviews.
• Troubleshoot integration and performance issues, and provide best-practice guidance on instrumentation and observability.
• Deliver knowledge transfer and enable customers to self-serve effectively.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or related field.
• Experience with cloud platforms (AWS, GCP, Azure) and modern software development practices.
• Familiarity with observability tools and data analysis concepts (APM, logs, metrics, traces).
• Excellent communication and presentation skills; comfortable with executive-level engagements.
• Bachelor’s degree or equivalent experience.

About Datadog

Datadog is a leading observability platform that helps organizations monitor, troubleshoot, and optimize their software stack. We value collaboration, rapid learning, and customer-centric innovation.

What We Offer

Competitive compensation, comprehensive benefits, and a dynamic, inclusive work environment that supports growth and impact.