Enterprise Customer Success Manager - Dublin

About Datadog

Datadog is a leading cloud monitoring and analytics platform that helps developers, operators, and leaders understand and optimize the performance of their applications and infrastructure.

Job Responsibilities

• Manage a portfolio of enterprise customers in the EMEA region from Dublin, ensuring successful adoption of Datadog’s platform.
• Develop and execute strategic success plans, onboarding, adoption programs, and renewal strategies to maximize customer value.
• Lead quarterly business reviews, monitor health metrics, and collaborate with cross-functional teams including Sales, Solutions Engineering, and Professional Services.
• Identify expansion opportunities, coordinate with teams to deliver outcomes, and drive customer satisfaction and retention.
• Advocate for customers, gather feedback, and communicate insights to internal stakeholders to improve product and service delivery.

What We’re Looking For

• Experience in customer success, account management, or solutions consulting within a SaaS environment, preferably at the enterprise level.
• Strong communication, presentation, and relationship-building skills with senior stakeholders.
• Data-driven mindset with the ability to analyze usage metrics and translate data into proactive actions.
• Collaborative, cross-functional teammate adept at working with Sales, Product, and Professional Services.

Benefits

• Datadog offers a comprehensive benefits package and competitive compensation.

How to Apply

Apply via the link above to join Datadog in Dublin.