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account management customer success relationship management saas onboarding📋 Description
- Onboard, train, and drive adoption with Enterprise customers
- Build relationships to drive loyalty and advocacy within their org
- Collaborate with sales, support, enablement, product, and legal
- Own the onboarding process for new customers
- Advise clients with a clear plan to meet business goals
- Monitor usage trends to uncover renewal risks and growth opportunities
🎯 Requirements
- Customer-centric with 3+ years in a CSM or AM role
- Manage a wide portfolio of enterprise accounts
- Experience with Fortune 1000 and global brands
- Strong communicator with attention to detail for CTO/VP Eng/DevOps
- B2B tech or SaaS experience
- Travel for onsite visits and events as required
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Mentor and buddy program for internal networking
- RSUs and ESPP
- Continuous professional development and product training
- Inclusive culture with Community Guilds and Inclusion Talks
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