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About Us:
Datacor
is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at
Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.The Role:
We are seeking a proactive and engaging Training and Customer Enablement Engineer to drive high impact learning experiences for CHEMCAD. This role will focus primarily on designing and delivering technical training that empowers customers to adopt, use, and maximize value from our simulation software.
This individual will play a key role in building scalable training programs and content, while also supporting strategic education efforts that may evolve to include small scale consulting projects, proactive customer support and outreach, and customer support over time. Success in this role is measured by the depth of impact your work has: how well your training drives product usage, influences customer behavior, and contributes to business outcomes. As part of a growing team, you will help shape programs that are not only educationally effective but also contribute to the long-term value and profitability of our customer relationships.
This role will work closely with sales, marketing, product management, and the support team. The ideal candidate combines a technical background with a passion for teaching and a track record of making complex concepts approachable and engaging.
Responsibilities:
Customer Training
- Develop and maintain technical training materials including presentations, hands-on exercises, documentation, and video tutorials.
- Contribute to the expansion of our course catalog, including short-form, industry-specific, and advanced-level content.
- Support implementation and management of Learning Management Systems (LMS) and other training tools.
- Assist in developing self-serve educational content and building out a knowledge library, including participating in our webinar series.
- Provide feedback from training sessions to inform product and support enhancements.
- Focus on training outcomes—not just activity metrics—by helping customers unlock product value, retain critical knowledge, and change adoption behaviors.
- Review marketing materials, including email blasts and newsletters, to ensure technical accuracy.
- Work with sales team to proactively build training pipeline.
Customer Enablement
- Proactively engage and build relationships with customers to understand their business needs and ensure they are fully leveraging our products.
- Conduct lunch and learns, onboarding sessions, and discussions with customers to enable effective product adoption.
- Partner with account managers to identify upsell and cross sell opportunities through demonstrated product value and understanding of customers business.
- Support future initiatives that bridge training with customer success and frontline support, including answering common technical questions or guiding users through setup and best practices.
- Maintain an awareness of how your work supports customer retention and services profitability—even if not directly quota-bearing.
- Monitor key customer health metrics.
Qualifications:
- Bachelor’s degree in chemical engineering.
- Minimum of 5 years of experience in a training, technical support, customer enablement role or minimum 5 years of experience as a CHEMCAD user
- Proven ability to train users on complex software tools in a clear, engaging manner.
- Expert level skills using CHEMCAD to approach process design challenges.
- Excellent communication and people skills, with the ability to interact effectively with customers and internal stakeholders at all levels of the organization.
- Ability to work well under pressure and handle multiple projects.
- Strong organizational and time management skills.
- Passionate about providing excellent customer experiences.
- Initiative-taking and able to work autonomously.
- Ability to travel up to 50-60% to visit customers for trainings, lunch and learns, and quarterly business reviews.
- Knowledge of CRM tools (Salesforce, etc).
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