Related skills
customer support account management data analysis project management microsoft office📋 Description
- Manage strategic support accounts and coordinate delivery for projects.
- Build strong relationships with clients and internal stakeholders.
- Monitor project progress, identify risks, and implement solutions.
- Provide strategic guidance to align with clients' operational goals.
- Lead client meetings and ensure regular communication.
- Act as Delivery Manager for small projects (under 20 hours).
🎯 Requirements
- Bachelor’s degree in CS/IT/Manufacturing/Business Admin or related field.
- 2–3 years of Datacor ERP experience.
- Strong understanding of help desk models of customer support.
- High proficiency with Microsoft Office and business productivity tools.
- Excellent verbal and written communication, time management, and interpersonal skills.
- Passion for Best-in-Class customer service.
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