Sr. Engagement Manager - Professional Services (FINS)

📋 Description

• Identify opportunities for new services by understanding and addressing potential new use-cases and explaining the business value in the upsell or extension of services.
• You will perform as the Sr. Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Consult with clients to understand engagement scope, requirements, time, cost, and benefits. You will be responsible for estimating, scoping, and developing the statement of work documents.
• You will work closely with the sales counterpart and engage early in the sales process to understand our customers' needs, their businesses, and how success is defined, ensuring that we exceed expectations in delivery and develop valued solutions.
• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• Resolve delivery challenges, address resource contentions, scoping issues and manage expectations.

🎯 Requirements

• 7+ years running a Professional Services and Training Services line of business with a focus on Retail clients.
• 7+ years in customer-facing roles that require a mix of influencing, validating, handling negotiations, understanding and execution.
• Data and AI domain experience working with Retail customers to realize business value through to production implementations.
• Excellent customer-facing skills, including working with Executives and other team members.
• Experience in identifying customer needs and implementing solutions. Experience partnering with Global System Integrators (GSI) on product and service strategies.
• Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.

🎁 Benefits

• Zone 1 Pay Range: $162,800 – $227,900 USD
• Zone 2 Pay Range: $146,500 – $205,150 USD
• Zone 3 Pay Range: $138,400 – $193,750 USD
• Zone 4 Pay Range: $130,200 – $182,250 USD
• About Databricks: data and AI company with global presence.
• Pay ranges vary by zone and location.