Related skills
linux bash aws sql python📋 Description
- Provide email and live technical support to enterprise customers.
- Identify and reproduce product issues; submit bug reports.
- Collaborate with developers, sales engineers, TAMs on issues.
- Improve support processes; write runbooks or docs.
- Ensure customers have a positive support experience.
- Participate in on-call rotation; may include weekends.
🎯 Requirements
- 4+ years of customer-facing technical support experience.
- Experience with SQL databases and SQL query optimization.
- DevOps/sysadmin: Linux, I/O, logging, networking; Kubernetes bonus.
- Scripting skills: Python, Bash, or Go.
- Familiarity with distributed systems and AWS/GCP.
- Strong written and verbal English communication.
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