Data Operations Specialist (Call Center)

Added
19 hours ago
Type
Part time
Salary
Salary not provided

Related skills

looker aws google sheets excel genesys

๐Ÿ“‹ Description

  • Analyze raw lead data to ensure high standards of accuracy and data hygiene.
  • Formalize complex data into simplified formats for seamless dialer integration.
  • Execute daily and weekly list uploads to ensure zero downtime for the outreach team.
  • Apply revenue strategies to categorize lists for maximum engagement and ROI.
  • Analyze campaign results to suggest data-driven improvements for list prioritization.
  • Assist with capacity planning to align lead volume with agent availability and staffing levels.

๐ŸŽฏ Requirements

  • Bachelors degree preferred.
  • Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required.
  • Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan.
  • Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred.
  • Strong interest in revenue operations, business forecasting and the "why" behind data trends.
  • A "measure twice, cut once" approach to data loading to prevent member experience friction.
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