Data Center Incident Program Manager

📋 Description

• Define incident severity levels, criteria, and escalation thresholds.
• Establish end-to-end incident response standards and lifecycle stages.
• Build governance artifacts: runbooks, war room formats, templates.
• Create notification trees and stakeholder comms templates with escalation.
• Define RACI across Facilities, Hardware Ops, Network, Security, vendors.
• Set and manage SLAs/OLAs for acknowledgment, escalation, and reporting.

🎯 Requirements

• 7+ years in mission-critical infra or data center ops.
• Direct experience leading major incidents (P1/P0) and war rooms.
• Familiarity with facilities systems, hardware ops, or networks.
• Experience leading executive updates and post-incident reviews.
• Root cause analysis and corrective action tracking.
• Calm, decisive under pressure; prefer hyperscale AI compute exp.