Team Lead, Costa Rica

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

As a Team Lead, you are responsible for managing, coaching, and mentoring a team of digital designers to drive operational excellence through KPI and metric management. A key part of your leadership is cultivating a team environment that reflects the Dandy Drivers which are the foundation of how we work, grow, and succeed at Dandy.

What You'll Do

Managing & Coaching

• Lead a team of 10–15 digital designers.

• Oversee Focus Area scheduling, shifts, training, and time off (PTO & STO).

• Monitor individual quality and performance through regular audits.

• Continuously Performance Manage & Coach designers through 1:1s and feedback sessions to drive improvement.

• Establish and track development plans for all unscheduled designers.

• Identify when support is needed and leverage internal resources.

• Understand designer career goals and document growth plans.

Metrics

• Understand the business metrics Dandy uses to evaluate the design workforce for both quality and UPD. Be able to articulate how each team member is performing against these metrics.

• Collaborate with leadership to set quality and throughput targets, and ensure your team meets them.

• Ensure your team is aligned with systems and processes, escalating major issues so the broader system can be updated & adjusted as needed.

Foster a Culture of Success

• Foster an inclusive, positive, and high-performing team culture.

• Promote team engagement through team-building activities, celebrating both team achievements and personal milestones.

• Manage front line sentiment and workplace concerns in partnership with leadership and human resources to ensure a safe, respectful, and positive working environment

Cross-Functional Collaboration

• Communicate clearly with other teams and leadership.

• Collaborate effectively across functions to solve problems and ensure alignment.

• Share updates, surface issues, and build strong working relationships across teams.

Project & Process Ownership

• Take ownership of change management and lead your team through transitions effectively.

• Make recommendations to improve processes.

• Deliver high-quality work on team or department projects.

• Use sound judgment and root cause analysis when solving problems.

Subject Matter Expertise

• Be a go-to knowledge resource for your area.

• Apply structured decision-making to support team outcomes.

What We’re Looking For

• Strong design experience in CAD/CAM dental workflows, with deep knowledge of your product line and a track record of consistently high quality and throughput.

• Proven ability to share knowledge, mentor peers, and support the development of others.

• Skill at learning teammates’ strengths, spotting areas for improvement, and providing constructive, actionable feedback.

• Ability to prioritize tasks, manage workload distribution, and adapt to changing business needs.

• Willingness to work in a high-velocity, evolving environment while maintaining a positive and solutions-oriented mindset.

• Comfort working with multiple systems and eagerness to learn new tools and processes quickly.

• Strong communication skills, with the ability to adapt your message to both peers and leadership.

• A collaborative mindset, building strong working relationships across teams.

• Willingness to roll up your sleeves and address problems hands-on, setting the tone for the team through your own example.

• Intellectual curiosity and a proactive approach to learning and problem-solving.

• Strong written and spoken English.

Bonus Points For

• Prior experience directly managing, mentoring, training, and/or informally leading others in a production environment.

• Experience facilitating peer learning or team discussions to improve skills and processes.

• Familiarity with data and spreadsheets for tracking performance or workflow metrics.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!