System Administrator I, RSA

\u003cp style=\"min-height:1.5em\"\u003eDandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy is hiring an IT Systems Administrator to join our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy. In this role, you’ll assist the IT Corporate Team with various tasks to ensure the high reliability of the IT infrastructure. This is an excellent opportunity for someone who wants to demonstrate many skills at once and the ability to learn new things quickly. We are rapidly expanding and will have many opportunities for this role to develop. If you like working in a fast-paced environment that is constantly evolving and improving, this is an excellent place for you!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat You'll Do\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAssist in the installation, configuration, and maintenance of computer hardware, software, and peripherals\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTroubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eMonitor system performance and ensure the availability and reliability of all IT systems\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eManage user accounts and access controls, including Active Directory and other authentication mechanisms\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProvide technical support to end-users, including remote support\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProvide technical support for specialty software applications\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAssist with IT projects and initiatives as needed\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStay up-to-date with emerging trends and technologies in the field of IT\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eParticipate in an on-call rotation for after-hours support and incident response\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOn-site office support required everyday\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat We're Looking For\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e3+ years of professional experience working in an IT role\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eKnowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFamiliarity with Microsoft Windows Server and Active Directory, and Google Workspace\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with Windows operating systems and hardware\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFamiliarity with macOS operating systems and hardware\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong problem-solving and analytical skills\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExcellent communication and interpersonal skills\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAbility to work independently and as part of a team\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eBonus Points For\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eRelevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCP\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with cloud computing platforms, such as AWS, Azure, GCP\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with Asset Management\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with automation systems, like Better Cloud and Zapier\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFamiliarity with scripting languages, such as PowerShell, Bash, Python\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eUnderstanding of ITIL principles and best practices\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBachelor's degree in Computer Science, Information Technology, or a related field\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProficiency in the English language (reading, writing, and speaking) is an \u003cstrong\u003eabsolute and inherent requirement\u003e for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role, particularly as:\u003c/p\u003e\u003col style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCommunication with Client Base:\u003c/strong\u003e The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively serve, support, and communicate with these end-users, this role requires the ability to:\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSpeak English fluently:\u003c/strong\u003e For clear and professional verbal interactions, including client calls, presentations, troubleshooting, and relationship management.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eRead English proficiently:\u003c/strong\u003e To accurately interpret client inquiries, understand project specifications, review contracts, and comprehend technical documentation.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWrite English effectively:\u003c/strong\u003e To compose professional emails, detailed reports, proposals, and other written communications that are precise and easily understood by our English-speaking clientele.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCollaboration with Internal Stakeholders:\u003c/strong\u003e The majority of our internal stakeholders, including management, technical teams, and cross-functional departments, operate predominantly in English. Effective collaboration and participation within the company necessitates the ability to:\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSpeak English fluently:\u003c/strong\u003e For active participation in team meetings, brainstorming sessions, presentations, and daily internal discussions.\u003c/p\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eRead English proficiently:\u003c/strong\u003e To comprehend internal policies, procedural documents, project plans, performance reviews, and company-wide communications.\u003c/p\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWrite English effectively:\u003c/strong\u003e To draft internal reports, update project documentation, prepare business cases, and communicate clearly with colleagues and supervisors across all levels.\u003c/p\u003e\u003c/ul\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eReq ID:\u003c/strong\u003e J-651\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.meetdandy.com/careers/\"\u003eDandy Careers\u003c/a\u003e for more! \u003c/p\u003e