Director, Business Systems (US)

\u003cp style=\"min-height:1.5em\"\u003eDandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe are seeking an experienced and strategic Director of Business Systems to lead the vision, roadmap, and evolution of our critical enterprise applications. Reporting to the VP of Business Systems and IT, this role will be instrumental in ensuring our core systems – primarily NetSuite, Salesforce, and Zendesk – not only meet current operational demands but are strategically positioned for hyper-growth and future scalability.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eThis leader will be a master of \u003cstrong\u003estakeholder engagement\u003c/strong\u003e, adept at translating complex business challenges into clear system strategies and fostering a high-performing team capable of delivering transformative solutions.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eStrategic Roadmap Ownership \u0026amp; Evolution:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDefine, own, and continuously evolve the multi-year strategic roadmap for all core business systems (NetSuite, Salesforce, Zendesk, and their integrations)\u003c/strong\u003e, ensuring direct alignment with overarching company objectives, including revenue growth, operational efficiency, and customer satisfaction.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProactively identify emerging business needs, technological trends, and potential system constraints, translating them into actionable, forward-looking system initiatives.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eChampion the long-term architectural integrity and scalability of our enterprise application landscape.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eExceptional Stakeholder Partnership \u0026amp; Influence:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eCultivate deep, trusted relationships with senior leadership (VPs and C-level)\u003c/strong\u003e across Sales, Marketing, Finance, Operations, Customer Success, and IT, acting as a strategic thought partner and advisor.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProactively engage stakeholders to understand their strategic priorities, gather critical requirements, and build consensus around complex system solutions and investment decisions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEffectively communicate complex technical concepts and system capabilities into clear, compelling business value propositions for diverse audiences.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eTeam Leadership \u0026amp; Scalable Development:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eLead, mentor, and empower a high-performing team of Business Systems Analysts, Administrators, and Engineers\u003c/strong\u003e, fostering a culture of continuous learning, accountability, and innovation.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eStrategically evolve the team's capabilities and structure for scale\u003c/strong\u003e, including developing specialized expertise and building robust internal talent pipelines.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eImplement best practices for system development lifecycle (SDLC), project management, and change management within the team to ensure efficient and high-quality delivery.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDrive talent acquisition and retention strategies, attracting top-tier systems professionals to support our growth trajectory.\u003c/p\u003e\u003c/li\u003c/ul\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eSystem Optimization \u0026amp; Operational Excellence:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOversee the comprehensive administration, enhancement, and continuous optimization of NetSuite (with a strong emphasis on inventory management, order-to-cash, and financial integrations), Salesforce (for revenue operations and sales enablement), and Zendesk (for customer service efficiency).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDrive initiatives to streamline end-to-end business processes through system automation and integration, significantly reducing manual effort and improving data integrity.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEstablish and monitor key performance indicators (KPIs) for system performance, reliability, and user adoption, providing executive-level reporting on system health and strategic impact.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eQualifications:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e10+ years of progressive experience in Business Systems, with at least \u003cstrong\u003e3+ years in a strategic leadership role\u003c/strong\u003e managing multiple teams or functions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDemonstrated expertise in \u003cstrong\u003edefining and executing system roadmaps\u003c/strong\u003e that directly support aggressive business growth.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProven ability to build, develop, and scale high-performing technical and functional teams\u003c/strong\u003e, including experience managing managers or lead individual contributors.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExceptional \u003cstrong\u003estakeholder management and executive communication skills\u003c/strong\u003e, with a track record of influencing strategic decisions and driving cross-functional alignment.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFunctional and technical expertise in \u003cstrong\u003eBusiness Systems delivery\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong understanding of enterprise architecture principles and how to design scalable, secure, and integrated business systems.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience in a high-growth tech environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExpert-level project and program management skills, capable of overseeing multiple complex initiatives simultaneously.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience in the venture-backed/startup/tech space, with a track record of being agile.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003ePreferred Skills:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience within a manufacturing or distribution context.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDeep technical expertise on Salesforce, Netsuite and/or Zendesk\n\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eReq ID: J-340\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.meetdandy.com/careers/\"\u003eDandy Careers\u003c/a\u003e for more! \u003c/p\u003e