Customer Experience - Lab Technician (Implants)

\u003cp style=\"min-height:1.5em\"\u003eDandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe\'re looking for experienced and dedicated \u003cstrong\u003eCustomer Experience Lab Technicians\u003e to join Dandy. You\'ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eShift times:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eMon-Fri 10am - 6:45pm \u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cstrong\u003eWhat You’ll Do\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCollaborate on Treatment Plans:\u003c/strong\u003e Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProvide Live Clinical Support:\u003c/strong\u003e Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eFacilitate Cross-Functional Communication:\u003c/strong\u003e Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.\u003cbr /\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cstrong\u003eWhat We’re Looking For\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e5+ Years in a Dental Technician Role\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e3+ years of experience in 3Shape CAD/CAM design, \u003cstrong\u003eincluding Implant cases.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDeep understanding of digital dental workflows for your specialized product line, ie. implants\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTechnologically adept with the ability to learn and navigate dental design platforms quickly.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePrevious experience in a customer-facing lab role is preferred.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExcellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eComfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDesire to work in a fast-growing and rapidly changing fully-digital lab environment.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAbility to meet tight deadlines while maintaining exceptional quality standards across every case.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eThe estimated hourly pay for this position is \u003cstrong\u003e$32 - $36\u003c/strong\u003e, plus equity. This role also comes with paid time off, sick pay, holidays and a full benefits package. Your final compensation will be based on factors like your skills, qualifications, and experience.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eReq ID:\u003c/strong\u003e J-652\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.meetdandy.com/careers/\"\u003eDandy Careers\u003c/a\u003e for more! \u003c/p\u003e