Related skills
documentation customer support incident management dynamics 365 business central📋 Description
- Scope BC issues; gather facts and involve teams as needed.
- Own and troubleshoot customer BC issues; escalate when needed.
- Act as customer advocate; resolve BC service issues with the team.
- Help customers find information and self-solve; share product knowledge.
- Create and manage incident escalations to product/engineering.
- Stay informed on Wave releases; flag issues and document.
🎯 Requirements
- Proven BC support experience with Business Central.
- Strong problem-solving, root-cause analysis, and troubleshooting.
- Excellent written and spoken communication.
- Ability to prioritize multiple tickets; manage workload.
- Customer-focused; proactive in improving service.
- Comfortable collaborating with cross-functional teams.
🎁 Benefits
- Great benefits: private healthcare and training.
- Flexible hybrid/remote-friendly setup.
- Strong learning: in-house tech training.
- Inclusive culture and Great Place to Work.
- Career growth and global opportunities.
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