Solutions Engineer, Higher Education (US based applicants)

How You'll Make an Impact:

• Be
  come
  a hands-on expert in the Brightspace platform. You
  won’t
  just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit
  .
   

• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.

• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary
  .
   
   
   

• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.

• Conduct needs analysis sessions with prospects to understand their infrastructure,
  needs
  and potential 
  customizations
   they may
  require
  .

• Provide feedback to product management teams
  regarding
  use cases and trends in the field
  .
   

• Create technical documentation and materials as
  required
  for your prospects
  .
   
   

• Be the conduit through which internal SMEs are contacted and engaged
  in
  sales opportunities
  .
   

• Attend sales presentations, meetings, and conferences as
  required
  (travel
  25
  -
  50%)
  , and be willing to work various hours across North America from PST
  to EST.
   
   

• Engaging in proposal writing - review requirements
  ,
  identify
  optimal
  product mix, address gaps
  and
  assessing competitive alignment, and culminating in the creation of clear, concise responses.

What You'll Bring to the Role:

• 3+ years' e
  xperience
  as a Brightspace user either as an admin
  istrator
  or
  an instructor having used the platform extensively
  .

• E
  xperience in a
  higher education institution in an edtech role
  will be
  advantageous
  .
   
   

• C
  omfort
  with
  other
  learning management systems
  and other learning platforms that might integrate with the LMS.
   

• Have
  a deep interest in educatio
  n a
  nd educational
  technology
  including familiarity with technology ecosystem and the LMS.
   

• Must be
  very comfortable
  with
  presenting complex education and technology concepts to a variety of stakeholders
  .
   

• Be highly engaging in person and virtually
  .
   
   

• Must have excellent writing and comprehension skill
  s.

• Be 
  able to work remotely in a professional manner.

• Attend sales presentations, meetings, and conferences as
  required
  (travel 25-50%), and be willing to work various hours across North America from PST to EST. 
   

• Experience meeting multiple
  objectives
  in an entrepreneurial environment with minimal supervision
  .
   

This posting is for US-based applicants. if you are located in Canada, please apply through this posting.