Related skills
javascript html java sql rest📋 Description
- Resolving client issues via chat, phone, and email under tight time constraints
- Identifying and solving site-related issues
- Correcting improperly configured installations
- Logging support calls and escalating problems when appropriate
- Updating tracking system with details and customer updates
- Developing support documents and knowledge articles
🎯 Requirements
- Customer service, communication, and active listening skills
- Strong analytical and problem-solving abilities
- Proven SQL experience writing queries for SQL Server
- Familiarity with XML, HTML/XHTML, Java, and JavaScript
- Working knowledge of Webservices, REST, and IIS
- Understanding of LDAP/SSO/Shibboleth authentication
🎁 Benefits
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement up to CAD 4,000 via Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities
- Employee wellbeing and retirement planning
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