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customer success saas edtech ai tools adoption📋 Description
- Lead as strategic partner with customers to drive outcomes via Brightspace adoption.
- Design, execute, and manage customer success plans aligned to goals.
- Collaborate with stakeholders to drive efficiency, growth, and value realization.
- Translate customer needs into actionable adoption initiatives.
- Partner with Sales, Product, Support, and Engineering to inform roadmaps.
- Ensure measurable outcomes and sustained customer success.
🎯 Requirements
- 2+ years in a similar customer-facing role.
- Ed-Tech experience or strong interest is a plus.
- Expertise in product adoption; SaaS experience is a plus.
- Hands-on with AI tools or eagerness to explore AI.
- Designs and executes adoption plans aligned to goals.
- Travel up to 20% and collaborate cross-functionally.
🎁 Benefits
- Impactful work transforming education.
- Flexible work arrangements.
- Learning and growth opportunities.
- Tuition reimbursement up to CAD 4,000 via Catch the Wave.
- 2 Paid Volunteer Days.
- Competitive Benefits Package.
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