Related skills
analytics customer success saas change management education technology📋 Description
- Lead as strategic partner with customers to drive outcomes with Brightspace.
- Design, own, and evolve customer success and adoption plans aligned to goals.
- Align platform capabilities with institutional and business objectives.
- Drive value realization by applying Brightspace knowledge to opportunities.
- Collaborate cross-functionally with Sales, Product, Support, and Engineering.
- Travel up to 20% locally and occasional visits to regional offices.
🎯 Requirements
- 3+ years in a similar role.
- Dutch and English fluency.
- Ed-Tech experience or strong interest.
- SaaS experience is a plus.
- Strong knowledge of adoption and customer success.
- Willing to travel up to 20%.
🎁 Benefits
- Flexible work arrangements
- Learning and growth opportunities
- Tuition reimbursement up to CAD 4,000
- 2 paid days off for Catch the Wave activities
- Employee wellbeing and wellness programs
- Dog-friendly offices and social events
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