Spontaneous Applications - D-EDGE

Spontaneous Applications - D-EDGE

⚡ WHO WE ARE:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Values 😍: We care about people, open communication, adaptability, and going the extra mile. We are looking for curious and involved people who want to innovate and disrupt the rapidly changing hotel market, people with a passion for digital and "Hotel Technology", ready to solve complex problems and design innovative applications, joining an agile and "bottom-up" structure where everyone is in charge.

Do you want to know our internal organization? Find out more about the role of each department and its different services:

Spontaneous Applications

Spontaneous applications (M/F/NB)

Digital Media

• This team, based in Paris, Singapore, and Tokyo, participates in the development of a large panel of edge digital marketing solutions for all D-EDGE hotels. Thanks to its daily contacts with the main digital actors such as Google, Criteo, and Facebook, the Digital Media team has developed a unique expertise in online advertising for independent hotels.
• The team supports more than 3 000 hotels in their digital marketing strategies by running online campaigns, generating more traffic conversion and direct sales, and by giving proof of a positive and sustainable return on investment.

Web Studio

• The Web Studio provides independent hoteliers, hotel groups and restaurants with intuitive, responsive and conversion-oriented websites in order to help them develop direct bookings and to maximize the most profitable sales.
• The studio works with the Sales, Account Management and Customer Support teams, but also the Product teams in order to optimize the integration of the D-EDGE products on websites (Booking Engine, Widget, etc.)

Marketing & Communication

• The Marketing & Communication team is responsible for defining and promoting our brand and solutions, internally and externally. They will be able to help you with sales support, social media, brand guidelines, and with the organisation of events such as d-talks, d-rinks, webinars or professional fairs, etc...
• Team members are based in Paris (Corporate and Europe) and Singapour (for APAC region).

Product & Technology Department

• The Engineering team is made of +250 enthusiasts coming from all horizons, who re invent the hotel booking experience for both the traveler and the hotelier. We love to innovate and share our expertise and experiments through public and internal events: conferences, meetups, collaboration with schools, open-source projects, BBL, book clubs, all-hands, etc.
• The Product team is responsible for collecting information on the market, defining the vision of the product and making it into an exploitable roadmap, leading the development team, and defining priorities and sprints. They also train relevant people on functionalities and the user experience.
• Product Design is a strategic pillar to operate our company vision, including full-stack product design, design ops and user research.
• Quality Assurance (QA) plans and carries out verification and validation steps during product manufacture to sustainably enhance quality.
• IT Ops guarantees the IT systems infrastructure we provide to customers and internal users, considering security, cost control and compliance.
• Level 2 Support deals with customer service issues, escalates when necessary, onboarding, activation/implementation of the D-Edge Suite, and training sessions.

Commercial Departments

• The EMEA (Europe Middle-East & Africa) and APAC (Asia Pacific) departments combine commercial activities in their regions. Each country is under the direction of a Country Manager. The Sales teams prospect for new customers and enter into new regions to grow market share.

Customer Service

• The Customer Service department supports clients during their journey, providing onboarding and training, level 1 technical assistance and incident resolution.
• The Technical Support Specialist must handle support requests on how to use products and manage technical requests, escalating as needed.
• The Onboarding team handles activation/implementation, guiding clients through the SLA and training sessions.
• The Training team develops, delivers, monitors and applies training methods for product adoption.
• The Account Manager is the primary contact for an assigned portfolio of hotel clients, responsible for customer satisfaction, retention, growth, and upsell opportunities.

Partnership

• Partnership team enables D-EDGE solutions sales by building the connectivity network and unlocking revenue opportunities through market trends.

Finance

• The Finance teams operate from Paris and Singapore handling accounting, taxation, administration, contracts & invoicing and recovery.

HR

• The HR team is a partner to managers and coworkers, defining HR policies and providing tools, training, processes, and career management services. HR is mainly in Paris with Administration and Recruitment services.

Notes

We will review your profile, if it matches one of the current open positions a member of the Talent Acquisition team will contact you. If it does not match any current vacancies, we will retain it in our database and let you know when a suitable vacancy becomes available. D-EDGE is an equal opportunity employer and does not discriminate based on race, religion, sex, gender, age, handicap, veteran status, or any legally protected status.