Support Engineer Tier 3

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure linux aws windows mongodb

๐Ÿ“‹ Description

  • Serve as final escalation point for complex production issues
  • Identify recurring issues and opportunities for long-term improvements
  • Collaborate with R&D to debug, root cause analysis, and permanent fixes
  • Investigate issues across backend services, databases, agents, and environments
  • Perform deep analysis of logs and observability data
  • Troubleshoot customer-side agents running as services

๐ŸŽฏ Requirements

  • MongoDB: queries, data validation, performance and index analysis
  • Windows, Linux, macOS experience
  • TCP/IP, DNS, proxies, firewalls networking
  • Debugging distributed systems and root-cause analysis
  • Logs and observability tooling proficiency
  • Experience with cloud-native systems (AWS, Azure, GCP)

๐ŸŽ Benefits

  • Background or strong interest in Cybersecurity
  • Experience with endpoint agents, sensors, or security products
  • Experience with cloud-native systems (AWS / Azure / GCP)
  • Familiarity with microservices and distributed architectures
  • Experience working closely with R&D teams
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