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Added
10 days ago
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Full time
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Related skills

windows macos itsm microsoft 365 kandji

We help the world Be Everyday Ready

™

Today’s threatscape is relentless. So are we.At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

About the Role:

Cyderes is seeking an IT Specialist to provide advanced, hybrid IT support for our Bangalore office. This role combines hands-on technical expertise with strong customer service to ensure seamless daily operations across our enterprise systems and devices. You’ll support a hybrid Windows and macOS environment, manage endpoints via Kandji and Intune, and administer Microsoft 365, Entra ID, and Freshservice. The ideal candidate is proactive, detail-oriented, and comfortable handling escalations, onboarding/offboarding, and troubleshooting across diverse systems.

This position reports to the IT Helpdesk Supervisor and works closely with global IT and Security Operations teams.

Responsibilities:

  • Provide advanced IT support for Windows and macOS systems in a hybrid (onsite + remote) environment.
  • Manage endpoints through Kandji and Intune, including configuration, patching, and compliance enforcement.
  • Administer Microsoft 365/O365 services (Exchange Online, Teams, SharePoint, OneDrive).
  • Handle Freshservice tickets and escalations with a focus on timely, high-quality resolutions.
  • Manage employee onboarding and offboarding, including account provisioning, device setup, and access control.
  • Support Microsoft Entra ID for user management, MFA, and SSO.
  • Perform endpoint patching, security updates, and health checks across the managed fleet.
  • Collaborate with Tier I staff and escalate complex issues to Infrastructure or Engineering as needed.
  • Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
  • Assist with light network troubleshooting (connectivity, Wi-Fi, VLAN, or DHCP issues as escalated).
  • Participate in weekly queue reviews, prioritization meetings, and ticket trend analysis to improve service quality and reduce repeat incidents.
  • Ensure all support activity adheres to internal SLAs, documenting actions clearly within Freshservice.
  • Follow established security and privacy standards in handling company data, in line with CYDERES’ SOC 2 and ISO 27001 frameworks.
  • Contribute to endpoint hardening, IT security initiatives, and process documentation.
  • Maintain and expand the IT knowledge base with troubleshooting steps and configuration standards.

    • Requirements:

  • 3–5 years of IT support experience (Tier II/III level).
  • Strong knowledge of Windows 10/11 and macOS.
  • Proven experience with Kandji and Microsoft Intune MDM solutions.
  • Proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams).
  • Experience with Freshservice or other ITSM platforms.
  • Working knowledge of Microsoft Entra ID for identity and access management.
  • General understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
  • Excellent communication, documentation, and customer service skills.
  • Familiarity with SOC 2, ISO 27001, or PCI DSS compliance environments.
  • Certifications- CompTIA A+ and Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate

    • Additional Information

    Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

    Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

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