Technical Account Manager - France

About Cybereason

Cybereason is a leading cybersecurity company delivering innovative protection for organizations worldwide. We help customers detect and respond to threats in real time.

Technical Account Manager - France

We are seeking a customer-focused Technical Account Manager to support our French customers in achieving maximum value from Cybereason solutions. This on-site role is based in France and reports to the Customer Success/Account Management team.

Responsibilities

• Serve as a trusted advisor to Cybereason's French customers, ensuring successful implementation and ongoing value realization.
• Onboard new customers, drive adoption, and coordinate with Support, Engineering, and Professional Services to resolve issues.
• Conduct regular business reviews and health checks to secure renewals and identify growth opportunities.
• Collaborate with cross-functional teams to translate technical concepts for non-technical stakeholders.
• Maintain accurate account plans, track success metrics, and document customer outcomes.

Qualifications

• Experience in technical account management, customer success, or related field, preferably in cybersecurity.
• Strong communication skills in French and English.
• Ability to explain complex security concepts and solutions to non-technical audiences.
• Problem-solving mindset and collaborative approach.

What We Offer

• Competitive salary and benefits package
• Career growth opportunities in a fast-paced, global cybersecurity company
• Inclusive, dynamic team culture
• On-site role based in France with potential for flexible arrangements