Related skills
javascript python voip rest api sip📋 Description
- Make customers happy; build trust and relationships.
- Manage support cases for fast, quality resolutions.
- Become a product expert; help customers use Cyara.
- Maintain up-to-date expertise and certifications.
- Investigate issues and partner with engineering to fix them.
- Represent customer needs to shape the product direction.
🎯 Requirements
- BS in CS or related field, or equivalent experience
- Min 4 years supporting complex software (VoIP, IVR, Genesys, etc)
- Strong knowledge of network fundamentals and protocols
- Expertise in SIP/H323 VoIP, WebRTC, or ISDN signaling
- Scripting: shell, Python, JavaScript
- Web API experience, automation, REST API troubleshooting
🎁 Benefits
- Flexible remote work in Ireland
- Competitive compensation package
- 2-11 pm Irish Standard Time shifts
- Global, collaborative team
- Career growth with enterprise customers
- DEIB-focused culture
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