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Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Value Engineer, you will analyze customer data, create business cases, and partner closely with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits. You will be a key player in executive-level conversations, helping customers and prospects make informed purchasing and renewal decisions based on data-driven insights. You will play a crucial role in helping customers see the tangible value of our platform, driving adoption, renewals, and revenue growth. By leveraging data and insights, you’ll ensure our customers maximize their investment, while empowering Sales and Customer Success teams to make stronger, more value-driven business cases.
Let's talk about the role and responsibilities:
- Partner with Account Executives and Customer Success Managers to identify, prioritize, and quantify key business drivers and understand how our solutions will help customers meet their strategic objectives
- Build customized business impact analyses, ROI calculators, and TCO frameworks for customers and prospects.
- Extract and interpret product usage, operational metrics, and industry benchmarks to craft compelling value stories.
- Based on customer usage of the Cyara solution, create tailored recommendations to drive Cyara usage and customer value
- Lead value discovery workshops to identify customer challenges and align solutions to business goals.
- Work with Sales, CS, Marketing, Finance, and Product to refine messaging, validate use cases, and evolve our value proposition.
- Present business cases and financial justifications to C-level stakeholders, procurement teams, and budget owners.
- Develop templates, dashboards, and self-service tools to streamline value engineering efforts across customer segments.
- Conduct and facilitate internal and external research and discovery around customer business processes, and market trends
- Train AEs and CSMs on how to effectively articulate the business impact of our SaaS solutions.
Let’s talk about your skills/expertise:
- 4+ years of experience in Value Engineering, Sales Consulting, Customer Success, Business Consulting, or Financial Analysis in a SaaS environment.
- Strong preference for candidates with experience in UCaaS, CCaaS, Telecom, CX or related industries.
- Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis).
- Ability to extract and interpret customer data to create compelling business cases.
- A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing)
- Strong Executive presence
- Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company.
- Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar).
- Strong problem-solving skills with a customer-first mindset.
- Proven ability to develop scalable tools, dashboards, and frameworks that drive value engineering initiatives.
- A self-starter who takes initiative, wants to help build out the Value Engineer function, is creative, collaborative, and thrives in a fast-paced work environment
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