Instructional Designer

What You Will Do / Responsibilities

• Develop a technical familiarity with the company's products through completing internal training courses.
• Research, verify and maintain content of installation, user manuals and support articles.
• Work together with the Cyara Engineering team to stay abreast of upcoming features.
• Create new documentation content related to, but not limited to theCyara User Guide, Deployment Guide, API reference, Release Notes, technical whitepapers, and support articles.
• Design, develop, and maintain instructor-led and self-paced eLearning content.
• Partner with SMEs to translate technical procedures and systems into digestible training materials.
• Establish and uphold content standards for clarity, accessibility, branding, and instructional quality
• Build curriculum pathways for field, support, and leadership roles (technical, safety, soft skills, etc.).
• Continuously evaluate and improve content based on learner feedback and performance data.
• Ensure learning outcomes align with practical assessments and role competencies.

Experience

• Minimum 2 years’ commercial experience in designing instructional content for eLearning, and ILT, technical writing, developing training materials and/or user manuals.
• Excellent English written and verbal skills and the ability to write clear and concise technical content that can be understood by a globally diverse audience.
• Ability to elicit and elaborate information from various internal departments and external sources as necessary.
• Ability to grasp complex concepts, review materials, complete writing assignments and recommend revisions according to set standards regarding order, clarity, style, and terminology.
• Familiarity with LMS Platforms, e-Learning, and/or SCORM/xAPI standards
• Experience working with code management systems (GIT).
• Proficiency with eLearning authoring tools (e.g., Articulate, Adobe Captivate, Camtasia, Vyond, Photoshop, Illustrator, Premier Pro)

Nice To Have

• Knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy).
• Knowledge and experience of using HTML/CSS for creating content.
• Experience with Zendesk, Salesforce, Wordpress, Camtasia or similar.
• Knowledge Agile software development practices, SDLC, or DDLC.
• Experience working in high-growth environments or an entrepreneurial spirit.
• Experience with DITA, Markdown, JSON, XML and HTML, and authoring tools such as oXygen XML,